Administrator My Guardian contacts are not receiving my Alert notifications. 1. Log into your app. 2. Go to the “ Device ” page and click on “ Guardian ”. 3. At the bottom of the page, you will find the Alert Setting and the “ Notify my Guardian contacts ” option. Click on it ... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator I am not receiving Guardian Alert notifications. 1. Log into your app. 2. Go to the “ Device ” page and click on “ Guardian ”. 3. At the bottom of the page, you will find the Alert Setting and the “ Notify me ” option. Click on it and click “ Apply ... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator Health measurements on the app don't work. 1. Log into your app. 2. Go to the “ Device ” page. 3. At the bottom of the page you will find the " Unbind " option, click it and unbind the health band. 4. Go to the “ Profile ” page and click on “ ... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator My BioSense does not synchronize my data in the app. 1. Log into your app. 2. Go to the “ Device ” page. 3. At the bottom of the page you will find the " Unbind " option, click it and unbind the Health band. 4. Go to the Profile page and click on “ Sett... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator I constantly receive alerts for abnormal measurements 1. Log into your app. 2. Go to the “ Device ” page and click on “ Guardian ”. 3. Reconfigure the personal parameters and click “ Apply ”. 4. Go back to the “ Device ” page and click on “ Blood Pressur... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator My app can't find my BioSense to pair It may happen sometimes that the health band links with the phone or some other apps, and this disables the connection between Helo app and device. 1. Check what the color of the BioSense touch LED li... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator BioSense does not measure BP through double clicking the button. 1. Log into your app. 2. Go to the “ Device ” page and click on “ Blood Pressure calibration ”. 3. Perform the Calibration and click “ Completed ” once done. 4. Log into your app again. 5. Go to the “... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator The BioSense does not turn on When the battery is completely discharged, your BioSense will not turn on. Fully charge the battery before turning on the Watch. (10 min minimum) Unapproved chargers or cables can damage the Health Ba... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator BioSense water resistance tips No matter what nature throws at you - whether it's rain or puddles - your Health Band will be perfectly fine. In other words, you can keep track of your workout when it's raining, or even underwater! ... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator Lithium-ion battery useful tips Lithium-ion batteries are used in most wireless devices because they are lightweight, can hold a charge, and can be recharged repeatedly. Because these batteries are more sensitive than alkaline batte... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator How to keep your BioSense at its normal operating temperature Our devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance.... Biosense BioSense Troubleshootings Nov 25, 2022
Administrator I can’t see the REM Sleep hours in the Sleep Analysis of my BioSense. The new REM Sleep analysis requires the 24h monitoring feature to be on. When activated, the 24h monitoring feature will take six (6) hours to effectively begin monitoring, as the watch will monitor a... Biosense BioSense Troubleshootings Nov 25, 2022