- Log into your app.
- Go to the “Device” page.
- At the bottom of the page you will find the "Unbind" option, click it and unbind the health band.
- Go to the “Profile” page and click on “Settings”.
- Here you will find the “Sign out” option, Click on it.
- Log into the app again.
- Go to the “Device” page and choose “Health Band”.
- Now search for your device and link it back to the app.
Please note: If the problem persists, Reset the Band.